Please review the size chart before ordering. Measurements are garment measurements and may vary slightly by style, color, and production batch. For the best fit, compare the chart to a shirt or sweatshirt you already own and love.

Most styles are unisex and have a relaxed everyday fit, but fit may vary depending on the garment style. If you prefer a more fitted look, order your usual size. If you want a relaxed or oversized look, consider sizing up 1–2 sizes.

Bust refers to the approximate chest circumference of the garment. It is usually calculated by doubling the flat chest width measurement. This is not a body measurement, so we recommend comparing it to a shirt you already own.

If you are between sizes, we recommend sizing up for comfort, especially if you prefer a relaxed fit or plan to layer your shirt.

Colors may appear slightly different due to screen settings, lighting, product mockups, and the garment-dyeing or printing process. We do our best to show colors as accurately as possible.

Each product description will state whether the item is printed or embroidered. Please review the listing details before ordering.

Each product description will state how to care for the item. Please review the listing details before ordering.

With proper care, your design should hold up well. To extend the life of the print or embroidery, wash inside out, avoid harsh detergents, and skip high heat when drying.

Returns, Replacements & Order Issues

Apparel & Physical Products

We want you to love your order. Because many of our products are made to order, all sales are final. However, we are happy to help with the following order issues:

• Misprints, defects, or damaged items: Contact us within 7 days of delivery with clear photos of the item, packaging, and any visible damage or defect. After review, we will provide a replacement or another appropriate resolution at no additional cost.

• Wrong item received: Contact us within 7 days of delivery with your order number and photos of the item received. We will review the issue and provide a replacement or other appropriate resolution.

• Sizing: We do not accept returns or exchanges for sizing. Please review the size guide and product measurements carefully before placing your order.

To be eligible for review, items must not be washed, worn, altered, or discarded before you contact us. Please do not send an item back unless we provide return instructions.

Damaged Shipments

If your package arrives damaged during transit, contact us within 7 days of delivery with photos of the item, packaging, and shipping label. We will work with you to determine the appropriate resolution.

Cancellations

Orders may be canceled only before they enter production or processing. Once an order has entered production, it cannot be canceled, changed, returned, or exchanged except in cases of a verified defect, misprint, damage, or incorrect item.

Contact Us

For order questions or to report an issue, contact us through Etsy Messages or by email at support@theesoftlife.com.

Please include your order number and relevant photos so we can review your request efficiently. We typically respond within 1–2 business days.

Orders move into production quickly. If you need to request a change or cancellation, contact us as soon as possible. Once an order is in production, changes or cancellations may not be possible.

Please contact us as soon as possible. If your order has not entered production or shipped, we’ll do our best to update the address. Once an order is in production or has shipped, we may not be able to make changes. Customers are responsible for entering the correct shipping information at checkout.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll review it and work toward a resolution.

Most clothing items are made to order. Production and shipping times may vary depending on the item, supplier, and order volume. Please review the estimated delivery window at checkout.

Yes. Once your order ships, tracking information will be sent to the email address used at checkout

If tracking shows delivered, please check your mailbox, porch, leasing office, front desk, neighbors, or local carrier first. Once a package is marked delivered by the carrier, THEE Soft Life Society is not responsible for lost or stolen packages, but we’ll do our best to help you locate the next steps.

Shipping availability depends on the product and checkout settings. If international shipping is available, it will appear at checkout.

Some products may ship separately if they are fulfilled by different production partners or facilities. If this happens, you may receive more than one tracking number.

Discount codes must be applied at checkout. We are unable to apply a discounts after an order has already been placed.