Digital Products

All digital product sales are final. Due to the instant-download nature of digital files, we do not accept returns or exchanges. Please review all product descriptions carefully before purchasing. If you experience a technical issue with your download, contact us and we’ll make it right.

Apparel & Physical Products

We want you to love what you ordered. All sales are final, but we’ve got you covered in these situations:

• Misprints or defects — Contact us within 7 days of delivery with a photo. We’ll send a replacement at no charge.

• Wrong item received — Contact us within 7 days. We’ll correct the order immediately.

• We do not accept returns or exchanges for sizing. Please refer to our size guide before ordering.

Order Issues & Damaged Shipments

If your order arrives damaged in transit, contact us within 7 days of delivery with photos of the item and packaging. We’ll work with you on a resolution.

How to Contact Us

Reach out to support@theesoftlife.com. We respond within 1–2 business days.

All sales are final. We stand behind our products and will always do right by our customers.

Orders move into production quickly. If you need to request a change or cancellation, contact us as soon as possible. Once an order is in production, changes or cancellations may not be possible.

Please contact us as soon as possible. If your order has not entered production or shipped, we’ll do our best to update the address. Once an order is in production or has shipped, we may not be able to make changes. Customers are responsible for entering the correct shipping information at checkout.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll review it and work toward a resolution.

Processing & Shipping Policy

All items are made to order and prepared with care.

Processing Time
Please allow 3–5 business days for your order to be produced, quality-checked, packaged, and prepared for shipment. Processing time does not include weekends, holidays, or carrier transit time.

Shipping Time
Once your order ships, standard USPS Ground Advantage delivery typically takes 2–5 business days within the United States. Delivery timelines may vary based on the carrier, destination, weather, holidays, and other factors outside of our control.

Order Updates & Tracking
You will receive a shipping confirmation email with tracking information once your order has been dropped off with the carrier.

Please Note
Shipping estimates are not guaranteed delivery dates. During product launches, sales, holidays, or periods of higher order volume, processing time may take the full stated window.

For orders containing both ready-to-ship and made-to-order items, your order may ship together once all items are ready.

Yes. Once your order ships, tracking information will be sent to the email address used at checkout

If tracking shows delivered, please check your mailbox, porch, leasing office, front desk, neighbors, or local carrier first. Once a package is marked delivered by the carrier, THEE Soft Life Society is not responsible for lost or stolen packages, but we’ll do our best to help you locate the next steps.

Shipping availability depends on the product and checkout settings. If international shipping is available, it will appear at checkout.

Some products may ship separately if they are fulfilled by different production partners or facilities. If this happens, you may receive more than one tracking number.