Please review the size chart before ordering. Measurements are garment measurements and may vary slightly by style, color, and production batch. For the best fit, compare the chart to a shirt or sweatshirt you already own and love.

Most styles are unisex and have a relaxed everyday fit, but fit may vary depending on the garment style. If you prefer a more fitted look, order your usual size. If you want a relaxed or oversized look, consider sizing up 1–2 sizes.

Bust refers to the approximate chest circumference of the garment. It is usually calculated by doubling the flat chest width measurement. This is not a body measurement, so we recommend comparing it to a shirt you already own.

If you are between sizes, we recommend sizing up for comfort, especially if you prefer a relaxed fit or plan to layer your shirt.

Colors may appear slightly different due to screen settings, lighting, product mockups, and the garment-dyeing or printing process. We do our best to show colors as accurately as possible.

Each product description will state whether the item is printed or embroidered. Please review the listing details before ordering.

For best results, wash inside out with cold water on a gentle cycle. Do not bleach. Tumble dry low or hang dry. Avoid ironing directly over the design.

With proper care, your design should hold up well. To extend the life of the print or embroidery, wash inside out, avoid harsh detergents, and skip high heat when drying.

Returns, Replacements & Order Issues

Apparel & Physical Products

We want you to love your order. Because many of our products are made to order, all sales are final. However, we are happy to help with the following order issues:

• Misprints, defects, or damaged items: Contact us within 7 days of delivery with clear photos of the item, packaging, and any visible damage or defect. After review, we will provide a replacement or another appropriate resolution at no additional cost.

• Wrong item received: Contact us within 7 days of delivery with your order number and photos of the item received. We will review the issue and provide a replacement or other appropriate resolution.

• Sizing: We do not accept returns or exchanges for sizing. Please review the size guide and product measurements carefully before placing your order.

To be eligible for review, items must not be washed, worn, altered, or discarded before you contact us. Please do not send an item back unless we provide return instructions.

Damaged Shipments

If your package arrives damaged during transit, contact us within 7 days of delivery with photos of the item, packaging, and shipping label. We will work with you to determine the appropriate resolution.

Cancellations

Orders may be canceled only before they enter production or processing. Once an order has entered production, it cannot be canceled, changed, returned, or exchanged except in cases of a verified defect, misprint, damage, or incorrect item.

Contact Us

For order questions or to report an issue, contact us through Etsy Messages or by email at support@theesoftlife.com.

Please include your order number and relevant photos so we can review your request efficiently. We typically respond within 1–2 business days.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll review it and work toward a resolution.

Orders move into production quickly. If you need to request a change or cancellation, contact us as soon as possible. Once an order is in production, changes or cancellations may not be possible.

Processing & Shipping Policy

All items are made to order and prepared with care.

Processing Time
Please allow 3–5 business days for your order to be produced, quality-checked, packaged, and prepared for shipment. Processing time does not include weekends, holidays, or carrier transit time.

Shipping Time
Once your order ships, standard USPS Ground Advantage delivery typically takes 2–5 business days within the United States. Delivery timelines may vary based on the carrier, destination, weather, holidays, and other factors outside of our control.

Order Updates & Tracking
You will receive a shipping confirmation email with tracking information once your order has been dropped off with the carrier.

Please Note
Shipping estimates are not guaranteed delivery dates. During product launches, sales, holidays, or periods of higher order volume, processing time may take the full stated window.

For orders containing both ready-to-ship and made-to-order items, your order may ship together once all items are ready.

Yes. Once your order ships, tracking information will be sent to the email address used at checkout

Shipping availability depends on the product and checkout settings. If international shipping is available, it will appear at checkout.

Some products may ship separately if they are fulfilled by different production partners or facilities. If this happens, you may receive more than one tracking number.

Discounts codes must be applied at checkout. We are unable to apply a discounts after an order has already been placed.